Terms and conditions

Without prejudice to the generality of the LodgingSpb.COM Terms & Conditions, the reservation for and purchase of products and/or services from LodgingSpb.COM are subject to the following terms and conditions and other terms imposed by our partners or affiliates from time to time. By effecting a reservation for or purchase of any product and/or service with LodgingSpb.COM , you agree to be bound by the Terms and Conditions of Purchase specified in this Agreement and the respective partner/affiliates' terms as the case may be.

By effecting a reservation or purchase, you also represent and warrant that you are of sufficient legal age and capacity to create binding legal obligations in relation to the access and use of our products and/or services. All information supplied by you is true, current, complete and accurate.

Availability of Products and Services

You acknowledge that the availability of the products and/or services on this website does not constitute an offer by LodgingSpb.COM and/or its partners and affiliates. Acceptance of any request for the products and/or services made by you is purely at the discretion of LodgingSpb.COM and/or its partners and affiliates.

In the event the products and/or services described cannot be provided due to delays or any other reason beyond the control of LodgingSpb.COM , LodgingSpb.COM will exercise all reasonable efforts to arrange alternative comparable products and/or services. Where the product and/or service provided is either not available or our suggested alternative is not acceptable to you but is fully paid, we shall make a refund in accordance with our refund policy.

You must ensure that you check your email for confirmations and other documents sent as attachements required for your booking. It is your responsibility to ensure you have a functioning email address which you can receive communication from LodgingSpb.COM. No refunds will be made for any errors on the part of the customer not receiving our communications due to misdirected or uneceived email.

Confirmation and Cancellations

The payment of a deposit (one night accommodation fee) is required to confirm your booking. The amount of the deposit can be increased in some cases (e.g. peak season or a long booking period).

Cancellations must be made at least 21 days prior to arrival, otherwise 50% of the one night accommodation fee will be charged as cancellation fee. Cancellations made 7 days prior to the arrival date will be charged a 100% one night accommodation fee. 'No-shows' and stays that are cut short will also be charged a 100% one night accommodation fee. This payment of the fee is not contingent on the hotels' occupancy on the dates on which the cancellation or no-show occurred. Depending on establishment booked the first night accommodation charge cancellation fee will be charged for cancellations. All refunds for cancellations will be at the discretion of LodgingSpb.COM.

In any case, if you fail to render full payment or accept our suggested alternative product and/or service (where applicable) by the specified due date, LodgingSpb.COM reserves the right to cancel your reservation and recover any costs incurred in so doing.

For amendments to confirmed bookings, LodgingSpb.COM reserves the right to apply an amendment fee of Euro ˆ50 per amendment. If received less than 48 hours prior to 00:00 local time of the date of Client's arrival is subject to cancellation fee equal to 100 % of all ordered services for the first day including accommodation and transfers.

Any changes and/or cancellations and/or issues must be communicated directly with LodgingSpb.COM customer service, in writing, we cannot be held accountable for any mis-information or other problems arising from customers contacting or dealing directly with the hotel or property owners. In the event of any problems due to this full charges will be applied to your account and cannot be refunded.

Rates and Prices

Prices shown are based on rates in effect at the time of printing and are subject to change without notice. Peak period surcharges and minimum night stays may apply depending on your reservation dates.

Currency

Where applicable, you may make payment for your reservation in any one of the currencies indicated. The applicable exchange rates of the supported currencies shall be determined at the sole discretion of LodgingSpb.COM . LodgingSpb.COM shall not be held liable for any exchange rate losses incurred by you as a result of any transaction effected.

Payments

Payment with a credit card is required to make a reservation. Visa, MasterCard, Dinners Club and JCB credit cards are accepted. The credit card selected for payment will be charged for the total price for the reservation. Any changes to reservations will be subject to the applicable package price at the time of change.

When you request for a product or service provided by the LodgingSpb.COM and/or its partners and affiliates which is subject to confirmation, you irrevocably authorize LodgingSpb.COM to automatically charge your credit card upon confirmation of the availability of the product or service at the quoted rate.

You must make payment for the product or service you have requested in full using your selected mode of payment by the indicated due date (where applicable) which will be notified to you. The due date varies for each product or service. If you fail to make full payment by the relevant due date in respect of a reservation of any product and/or service, your reservation will be cancelled automatically.

If requested, we require a signature form to be signed to back up your online payment and this must be returned to us within 24 hours of being requested otherwise your reservation will be cancelled automatically.

Travel Requirements

It is your sole responsibility to ensure that you have the necessary papers and visas required for travel. Please ensure you have a valid passport for the duration of your trip, obtain a valid visa (if required) and comply with any applicable immigration laws for your entry and stay at your destination.

Where transportation is not specifically included in the package, it is your sole responsibility to arrange for transportation to bring you to/from the apartment. LodgingSpb.COM will not be held liable for any delays or failures arising. In any case, you will be subject to LodgingSpb.COM standard cancellation and refund policies at all times.

Transfer services
The driver will wait at the prescribed place and time. Waiting time will be limited to 1 hour after your pre arranged time. Transfers are non-refundable unless changes to your travel plans are made in writing by fax, email or sms text no later than 24 hours before the prescribed service start time. In any case you will be subject to the standard cancellation and refund policies at all times.

Refund Policy

Refunds will be made at the discretion of LodgingSpb.COM only if:

1. The product and/or service provided by LodgingSpb.COM and/or its partners and affiliates has been fully paid for; is not available; and our suggested alternative is not acceptable to you; or
2. You cancel your reservation with LodgingSpb.COM and/or its partner and affiliates within the time period permitted for refunds as stipulated above or in our confirmation to you (whichever is longer).
3. Payments for visa support service are not refundable since you receive your invitations.

No refunds will be made on unused or partially used features and services.

Use of Equipment

You agree to use any equipment or device provided for your use by LodgingSpb.COM in regard to its proper, common use, and not to use the equipment in such a way as to cause the equipment damage or to disable the use of such equipment. You also agree to pay for any damage to the equipment provided by LodgingSpb.COM if it was found to have resulted from neglect, omission or a deliberate or careless act or a breach of any condition of the house rules or regulations by you or any person who enters or is upon the premises with your consent or sufferance.

Disclaimer and Limitation of Liability

You agree to indemnify and keep indemnified LodgingSpb.COM from and against all claims, demands, writs, summonses, actions, suits, proceedings, judgments, orders, decrees, damages, costs, losses and expenses of any nature whatsoever which LodgingSpb.COM may suffer or incur arising from any reservation or reservation requested by you and/or any breach of any term or condition by you. In addition, you agree that neither LodgingSpb.COM nor its agent(s) shall be held liable for, and you agree to waive any claim against LodgingSpb.COM and its agent(s) for any loss of or damage to property or injury to person caused by reason of any defect, negligence or other wrongful act or omission, of any other transportation company, lodging property, agency or any persons, rendering any of the products or services included in the package. In no event shall any party be liable for consequential damages.

In the event the services or accommodations described cannot be provided due to delays or any other reason beyond the control of LodgingSpb.COM , LodgingSpb.COM will exercise all reasonable efforts to arrange alternative comparable services or accommodations. However, LodgingSpb.COM will not be liable for, and customer hereby waives any claim against LodgingSpb.COM , for any failure of performance by any other transportation company, lodging property, agency or any other third party providing services hereunder.

LodgingSpb.COM reserves the right to, without any liability to you whatsoever, at any time and at its sole discretion and without cause or notice, terminate your account or refuse to give effect to any reservation requested by you without being required to give any reasons or advance notice to you.

Notwithstanding anything to the contrary in this Agreement, the liability of LodgingSpb.COM shall in no event exceed, in aggregate, Five Hundred euros only. The disclaimer and limited liability of LodgingSpb.COM as set out in this Agreement are fundamental elements of the basis of the bargain between you and LodgingSpb.COM, and you agree that LodgingSpb.COM would not otherwise be able to offer the products and services on its present basis without such limitations. This clause shall survive any termination of this Agreement.

Force Majure

shall not be liable for damages of any kind arising out of any failure or delay by Destination Russia in performing any or all of our obligations contained herein or in respect of any product or service if the failure or delay is due to circumstances or cause beyond our reasonable control.